# Hermetic AI

> Hermetic AI builds Mia, an AI sales agent for hospitality event teams. Mia answers private-event, group-dining, and catering inquiries by text and by phone in about 13 seconds, at any hour, answers the guest's questions from the venue's own information, qualifies date, headcount, and budget, books tours and tastings against real calendars, follows up until the guest replies, and hands the conversation to the venue's events team inside the CRM they already use. Venues using Mia see 2.4X more booking opportunities from the inquiries they already receive. Hermetic AI has completed a SOC 2 Type I examination.

Mia is transparent about being AI when a guest asks, hands off to a person on rules the venue sets, and never invents answers. She works for restaurants, restaurant groups, hotels and resorts, eatertainment venues, bars and lounges, and breweries and wineries.

## Original research

- [2026 Hospitality Lead Response Study](https://www.hermetic.ai/hospitality-lead-response-benchmarks): Hermetic AI timed 807 private-event inquiries to 734 venue locations across 531 hospitality brands in 39 states (November 2025 to January 2026). 19% never received a reply from a person. 2% were answered within 5 minutes, 13% within 1 hour, 41% within 24 hours. Median time to first human reply: 23.6 hours; average (mean): 35.2 hours. Weekend inquiries waited a median of 32.5 hours versus 6.1 hours for weekday business-hours inquiries. All 655 first human replies came by email; none by text or phone. 84% of venues sent an automated confirmation. 56% of first replies were templates. In 447 follow-up questions, 86% were answered with a median wait of 6.2 hours; 16% were never answered. Across the venues Mia answers for, 37% of inquiries and guest questions arrive after business hours. Free to cite with attribution to Hermetic AI.

## Guides

- [Speed to Lead: Benchmarks, Statistics and Why Response Time Decides Who Wins](https://www.hermetic.ai/speed-to-lead)
- [AI Lead Qualification: How AI Agents Qualify, Route and Convert Inbound Leads](https://www.hermetic.ai/ai-lead-qualification)
- [Lead Response Automation: Answer Every Inquiry, Follow Up Every Time](https://www.hermetic.ai/lead-response-automation)
- [What Is an AI Sales Agent? Inbound vs Outbound](https://www.hermetic.ai/ai-sales-agents)
- [Hospitality Event Sales: How Event Leads Work and How Venues Convert More of Them](https://www.hermetic.ai/hospitality-event-sales)
- [The Banquet Event Order (BEO): A Complete Guide](https://www.hermetic.ai/post/banquet-event-order-beo-complete-guide)
- [Blog](https://www.hermetic.ai/blog): guides and data on private event sales, inbound lead response, and AI for hospitality event teams

## Product

- [Meet Mia](https://www.hermetic.ai/meet-mia): who Mia is, a sample exchange, and the numbers that matter
- [Instant Lead Engagement](https://www.hermetic.ai/features/instant-lead-engagement): a text reply to every inquiry in about 13 seconds, day or night
- [Lead Qualification](https://www.hermetic.ai/features/lead-qualification): date, headcount, budget, and occasion gathered in conversation
- [Lead Routing](https://www.hermetic.ai/features/lead-routing): inquiries sent to the right coordinator by location, event type, or round robin
- [Appointment Setting](https://www.hermetic.ai/features/appointment-setting): tours, tastings, and calls booked against real calendars
- [Long-term Lead Nurture](https://www.hermetic.ai/features/long-term-lead-nurturing): quiet inquiries and past guests re-engaged for up to a year
- [Scheduling Assistant](https://www.hermetic.ai/features/scheduling-assistant): the team manages meetings by texting or Slacking Mia
- [AI Voice Agent for Private Events](https://www.hermetic.ai/features/ai-voice-agent-for-private-events): Voice Mia answers the events line in one ring and hands off to text
- [AI Menu Generation for Events](https://www.hermetic.ai/features/ai-menu-generation-for-events): print-ready event menus drafted from the executed BEO
- [Integrations](https://www.hermetic.ai/integrations): CRMs, event management platforms, and calendars Mia works inside
- [Pricing](https://www.hermetic.ai/pricing): priced per location

## Who Mia serves

- [Restaurants](https://www.hermetic.ai/leaders/restaurants)
- [Hotels and Resorts](https://www.hermetic.ai/leaders/hotels-resorts)
- [Eatertainment](https://www.hermetic.ai/leaders/eatertainment)
- [Bars and Lounges](https://www.hermetic.ai/leaders/bars-lounges)
- [Breweries and Wineries](https://www.hermetic.ai/leaders/breweries-wineries)

## Company

- [Customer Stories](https://www.hermetic.ai/customer-stories)
- [FAQ](https://www.hermetic.ai/faq)
- [Leadership](https://www.hermetic.ai/leadership): founded by Jesse Stein, CEO
- [Book a Demo](https://www.hermetic.ai/book-a-demo)